(Revised 2/09)

Body, Soul & Spirit Salon, a Jarmstead Unlimited Corporation desires to create a safe and relaxing environment.  We implement specific policies and procedures that are non-negotiable; so that our clients can be assured that, they are treated fairly and respectfully.  This also includes the safety of everyone in the salon.

SALON CONDUCT:

*Profanity, smoking and alcohol consumption is NOT permitted on salon premises.  This includes in restroom areas AND in front of the building.  Food and COVERED beverages ARE allowed in the reception and dryer areas ONLY.  Please keep our reception and dryer areas clean after eating.  Please help keep our restroom clean, notify us when supplies need to be replenished and remember to return the restroom key to the front desk.

*As a courtesy to other clients, please keep all conversations at a low respectful level.  Cell phones are not allowed in salon service areas, but may be used in the reception and dryer areas ONLY.  Please keep all cell phone conversations BRIEF; and at a respectable tone, otherwise, you need to use cell phones outside the building.  A pay phone has been installed as a convenience for all clients.  Clients are not allowed to make or receive phone calls from the salon’s business phone.

*Please do not remove hair attachments or extensions in the reception area (i.e., braids, weaves, ponytails, etc.)  No shoes, no shirt, NO SERVICE...clients must be fully clothed at all times.

*Audio tapes and literature (books & magazines) located on our shelves are FREE for clients to take home to borrow.  This does not include hairstyle and/or retail catalog binders.

CONSULTATION APPOINTMENTS:

*Consultation appointments are REQUIRED PRIOR to the first sewn, braided, interlocked or any other hair attachment service appointments.  An average20 to 45 minutes.  Consultation appointments are first thirty (30) minutes and then range from an additional one (1) to fifteen (15) minute segment.  Example: 1-30 minute(s); 31-45 minutes; 46-60 minutes, and so forth.

PERSONS WITH DISABILITIES AND CHILDREN UNDER 15:

*For the security of all parties involved, we ask that if the client is age fifteen (15) years and under or disabled (mentally and/or physically) that a parent or legal guardian/custodian signs giving their consent to be serviced in our salon.  A parent or legal guardian/custodian must also be responsible for scheduling future hair care appointments.

*Due to insurance liabilities, and with respect to our other clientele CHILDREN ARE NOT ALLOWED in the salon unless they are being serviced.  Parents, please monitor your children.  They are to be SUPERVISED GOING TO RESTROOM and ASSISTED GETTING WATER.  We would regret requesting you not bring your child to the salon for future appointments.  This is a place of business, not a playground.  All children ten (10) and under, must have an adult present for their appointments.

SCHEDULING APPOINTMENTS:

*Please do not schedule appointments you cannot keep.  You MUST call 48 HOURS in advance prior to your scheduled appointment time, if you need to cancel an appointment.  The No Show/Late Cancellation Fee is $35 per appointment.  Our salon WILL NOT reschedule your appointment, until the $35 No Show/Late Cancellation Fee has been paid.  No more than three (3) appointments may be scheduled at a time by each client.

*Clients that are on time are our PRIORITY.  We are sorry, but if you were late, then you must wait.  This includes clients that ARRIVE BEFORE and AFTER YOU.  If you think you may be running late, please call and confirm that your appointment time will still be available.

*We ask that if the client is age fifteen (15) years and under or disabled (mental and/or physical), a parent or legal guardian/custodian is responsible for scheduling all hair care appointments.

CONFIDENTIAL HISTORY, PROFILE, HAIR ANALYSIS, CONSULTATION AND SAFETY INFORMATION:

*Please fill out ALL necessary forms ACCURATELY and COMPLETELY.  This documentation is a record proving you are a client and have had services rendered at our salon.  This is also for our salon’s insurance purposes.  We take our services rendered very seriously.  Therefore, we expect our policies and procedures to be regarded in the same manner.  All information is held in strict confidence, and is only viewed by authorized employees/staff members of Body, Soul & Spirit Salon.

*All clients will be informed of the condition, quality, any disorders and/or damage found in their hair and scalp (if any).  In addition, of any hair care regiments the stylist recommends.  Body, Soul & Spirit Salon as a whole or in part, will not be held responsible or liable if you choose not to adhere to these recommendations or acknowledge the analysis and condition of your hair or scalp.  We will NOT be held responsible or liable when clients choose to use products not recommended by our salon or have hair services rendered outside of our salon.  Body, Soul & Spirit Salon reserves the right to take photographs during an appointment of the client’s hair and/or scalp.  Hair Analysis & Consultations are valid for ONLY thirty (30) days from signature date.  Our salon will not be held responsible for damage done by clients whom, on their own or within another licensed establishment, removebonded or sewn wefts, braids, weaves or ANY other hair attachments/extensions.

*Although we do not reveal our salon’s “exclusive” product mixtures or custom blended formulas, MSDS sheets are available upon request.  We DO NOT use products that are brought in by clients.

*All client information and service procedures are confidential and/or private.  Only clients who are being serviced are allowed in the salon service area.  Please respect the privacy of other clients while they are being serviced.

*It is important that your client records have correct and current information.  In the future, if your mailing or email address or any phone number has changed, please inform the front desk so your file is updated.

*In the event of ANY emergency, we may need to contact someone for you.  Please provide the required emergency contact information.  Indicate any adverse reactions to chemicals, cosmetics and/or allergies, medical conditions, etc. we should be aware of.  This information is vital to your safety in our salon.

PAYMENT FOR SERVICES RENDERED AND RETAIL PURCHASED:

*Body, Soul & Spirit gratefully accepts CASH, VISA, MASTERCARD, DISCOVER & AMERICAN EXPRESS.  Personal checks are not accepted for a first appointment.

DISCOUNT PROGRAMS AND PROMOTIONS:

*Please let the front desk know if you are 55 or older to receive the 20% Senior Citizen Discount (with proof).

*Discounts programs, promotional certificates, contests, coupons, savings vouchers, website specials, body bucks, or any other form CANNOT be used in conjunction with each other or for prior purchases/services rendered.  All discount programs and promotions must be presented BEFORE its expiration date, at the time of redemption.  Body, Soul & Spirit Salon is NOT RESPONSIBLE FOR LOST OR STOLEN CERTIFICATES. (These restrictions do not include purchased gift certificates).  Discount programs and promotions, etc. will vary.  Please ask for details or check the website.  Referral Discounts (10%) do not apply to any of the above restrictions.

All policies and procedures are established at the discretion of Body, Soul Spirit Salon.  Our salon reserves the right to refuse service to anyone.  By signing and submitting your agreement, you are stating you have read, understood and agreed to Body, Soul & Spirit’ Salon’s Agreement To Salon Policies & Procedures. (A Jarmstead Unlimited Corporation) and subject to change without notice.